Privacy policy.

Introduction.

This privacy policy sets out how Be At Home handles your personal information.

Personal information is any information about you where your identity is apparent, or can reasonably be ascertained, from the information.

Our privacy policy is based on transparency. Where we request information from you, we will generally state the purpose(s) for its use and to whom it may be disclosed.

Our website may contain links to third party websites. We are not responsible for the privacy policies of any third party websites. We recommend that you review the privacy policy of each website you visit.

Collection of personal information.

The amount of personal information we collect about you depends on how you interact with us. We will collect personal information from you if you:

• make a service or product enquiry;
• request a quote through our website;
• subscribe to one of our mailing lists;
• correspond with us, including by email;
• complete an application or enter into an agreement;
• call our team;
• enter a promotion or competition.

The type of personal information you may provide to us includes your name, address, email address, telephone number, mobile phone number, business name and ABN or ACN number.

By providing your personal information to Be At Home, including by completing online forms and email, you agree to the collection of that information in accordance with this privacy policy.

Unless you submit an enquiry or request a quote, you can generally visit our website without telling us who you are or revealing other personal information.

We collect personal information from you for a number of reasons, including to:

• provide our products and services to you;
• improve our service;
• send you direct marketing material by email or post;
• respond to your questions or requests for information;
• manage service delivery and provide after-service support;
• assist us forecast the future demand for our products and services;
• analyse our website usage;
• enhance the content of our website;
• keep a record of our dealings with each other; and
• comply with legal obligations.

If you do not provide us with your personal information, we may not be able to provide you with these services.

Disclosure to third parties.

Be At Home recognises the trust you place in us when you give us your personal information and so will not give your personal information to third parties unless:

• you have given us your consent to do so;
• it is necessary for us to do so to fulfil the primary purpose(s) for which we collected your personal information;
• you would reasonably expect us to disclose it for a related purpose; or
• we are required to do so by law.

The third parties we will typically share your personal information with include companies in our own business network, your authorised representatives and service providers which we use to conduct our business, functions and activities. These organisations may be involved in or conduct:

• information technology services;
• legal, auditing, accountancy or other professional services;
• installation, repair or maintenance services;
• insurance services;
• market research;
• billing and invoicing functions;
• website usage analysis.

We will take reasonable steps to ensure that your personal information is disclosed to such third parties only in accordance with this privacy policy and on a confidential basis.

Information transfer.

If we disclose personal information in countries outside Australia, we will only do so in compliance with all applicable Australian data protection and privacy laws and if we reasonably believe that the information will remain subject to principles for fair handling of the information which are substantially similar to the applicable Australian privacy laws.

Website data and cookies.

When you visit our website, we collect your server address, domain name and information regarding the pages which you visit and links that you click on. This information is used for statistical and website development purposes only.

A cookie is a piece of information that our web server may transfer to your hard drive for record-keeping purposes. The cookie is stored on your computer, but does not identify you or give us any information about your computer. Cookies can facilitate your ongoing access to and use of our website. They allow us to track usage patterns and to compile data that can help us improve our content and target advertising. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. But you should note that cookies may be necessary to provide you with certain features of our website.

Remarketing.

Be At Home may use remarketing to deploy targeted advertising online. Third-party vendors, including Google, may show our ads on sites across the Internet.

We and third-party vendors, including Google, may use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to inform, optimise, and serve ads based on visits to our website.

Email marketing.

Be At Home may send marketing emails to recipients who have submitted an enquiry, provided their email address to us, or opted in to receive communications.

If you no longer wish to receive marketing emails from Be At Home, you may click the “unsubscribe” link in the email or contact our privacy officer.

Sensitive information.

We will only collect sensitive information from you relating to race, ethnic origin, membership of political bodies, religion or trade unions, sexual preferences or activities, criminal record, state of health and medical history with your consent and only use it for the purposes for which it is provided. We do not typically collect such information.

Security.

The security of your personal information is of great importance to us, and we take reasonable steps to:

• keep your personal information secure in a combination of secure computer storage, hard copy files and other access-controlled records; and
• ensure your personal information is protected from misuse, interference, loss and from unauthorised access, modification or disclosure.

We will endeavour to destroy or de-identify your personal information when it is no longer needed for the purpose for which it was provided, unless a legal exception applies.

Access and correction.

We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is relevant, accurate, complete and up-to-date. We appreciate you assisting us by letting us know if your personal information has changed.

You have a right of access to most personal information we hold about you and the right to correct or update your personal information. This right is subject to certain exceptions allowed by law.

To request access, please contact our privacy officer, whose contact details are set out below. We will need to verify your identity before meeting your request, which we may require in writing, and we will process it in a reasonable time.

Queries and complaints.

If you have any queries relating to our privacy policy, you have a concern or believe that a breach of this privacy policy may have occurred, you may contact our privacy officer by email or telephone as follows:

If we become aware of any ongoing concerns or problems, we will take these issues seriously and work to address these concerns with you. If, however, you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner on 1300 363 992.

Updates.

From time to time, our policies will be reviewed and may be revised. We reserve the right to change this privacy policy at any time and notify you by posting an updated version on our website.